Energi Campers West Coast Rental Terms for travel between 01-Jan-2009 and 31-Dec-2009
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Energi Campers West Coast. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Energi Campers West Coast.
- The Supplier means the operator of Energi Campers West Coast.
- The Client is also referred to as the hirer (s)
Drivers license and age
Drivers must be at least 21 years of age and in possession of their valid national driver license. (international license is NOT required). For Buy with Buyback deals, we can accept drivers as young as 20 years of age on case by case basis. All pricing includes 2 drivers. Any extra driver needs to be authorized and a small fee might apply.
Unauthorized extension of the rental, leasing or buy with buyback period
Should a customer keep the vehicle beyond the contracted period, charges up to 300.-- per day will apply. However , if customer contacts the head office and obtains proper authorization to extend, the regular contracted rate will apply. (authorization of extension are granted on availability basis only !)
Minimum Rental/Lease days
60 days with progressive rebates for rentals or leases 90 days or longer. Exeptions on a case by case basis.
Transfers and office hours
We will contact each customer by email or telephone prior to arrival and discuss transfer or meeting procedures. Here are the general rules.
SEA (Seattle) MAIN OFFICE
PU and DO around noontime with some flexibility at this location and available 6 days a week. Station is located in a campground in Grayland with transfers to and from Seattle airport (transfer time about 2.5 hours) Cost for transfers are US$ 120.-- if you are using our shuttle service. Public transportation is possible very low priced.
LAX (Los Angeles)
PickUp time early afternoon and DropOff time 09:00-11:00 am. Shuttle to Airport Area leaves 11:00-12:00 am. Office open regular daytime hours Monday to Friday and 09:00-12:00 Saturday.
YVR (Vancouver BC)
We have no station in YVR and usually meet customer at a motel to our choosing in Vancouver Metrotown. Meeting procedures will be discussed individually with each customer beforehand.
SFO (San Francisco)
We have no station in SFO and usually meet customer at a motel in the Hayward area of our choosing with good connection to downtown or airport San Francisco. Transfer procedures will be discussed individually with each customer beforehand.
NYC (New York)
This location is only used for very long reservations. We use a partner station at that location. Meeting procedures will be discussed individually with each customer beforehand.
All other WEST locations (Reno, Salt Lake City, Las Vegas and Denver)
These locations at request for longer reservations only
Meeting procedures will be discussed individually with each customer beforehand
All other locations
Other locations at request for very long reservations only
Meeting procedures will be discussed individually with each customer beforehand.
Convenience Kits
We do provide convenience kits. Depending on your contract there might or might not be a charge. If it is free, it will not be a part of the contract and is accepted as is.
Preparation Fee
We do not charge any preparation fee
Insurances/deductibles
Rental and Leases carry liability insurance with statutory limits directly to the customer and indirectly up to 1 MIO US$ through The Supplier. Collision Damage Reduction can be purchased through CDR Coverages which will reduce your risk down to deductibles. In any case of liability or collision the customer is responsible for the first 800.-- US$. If customer is under 25 years of age the responsibility is 1500.-- US$. Theft deductible is 2000.-- US$. For any accident or theft there would be a need of a police report or coverages will not apply. For theft coverage, customer must be in possession of the key and later research must proof that vehicle was properly locked, or customer will be responsible for full value of vehicle.
Exemption of coverage: Unlimited responsibility for damages caused to roof or roof items by striking overhead objects, damages by backing up, parking damages, damages that occur inside RV parks, off road, parking lots, service stations etc. and damages caused by negligence or while violating the rental agreement. All Interior damages are also not covered. Damages caused to tires, wheels or the undercarriages by driving over curbs, into nails or any obstructions.
Buy with buyback: Deductible is the buyback amount.
Accidents
The customer must obtain a police report (or at least a police report number to order the finished report) and a business card from the officer on the scene. The Supplier must be contacted the next business day by phone and customer must write separate report and send to The Supplier. (it is always helpful to make pictures). Customer must supply The Supplier with name address, tel number, driver license number and vehicle make, model and license plate from the driver of the other vehicle. Customer is not allowed to admit any guilt, not to the other driver nor to the police officer on the scene. The insurance carriers will eventually determine the fault of any drivers.
Breakdowns
On rental contracts The Supplier will be financially responsible for breakdowns to drive train. Breakdowns on other parts or the living area might or might not be repaired on the road at the supplier's discretion. If not repaired, customer will not be held responsible. Regular maintenance service will have to be performed to The Supplier’s satisfaction and will be refunded. Damages caused by disregarding the supplierʼs maintenance services will be charged to customer.
On lease contracts The Supplier will provide 30 days warranty or 3000 miles (whatever occurs first) on the drive train. All other breakdowns or after the warranty period will be the full responsibility of the customer. Regular maintenance service will have to be performed to The Supplier’s satisfaction and will be the responsibility of the customer. Missing maintenance services will be charged to customer.
On buy with buyback contracts The Supplier will provide 30 days warranty or 2000 miles (whatever occurs first) on the drive train. All other breakdowns or after the warranty period will be the full responsibility of the customer. Regular maintenance service will have to be performed to The Supplier’s satisfaction and will be the responsibility of the customer. Missing maintenance services will be charged to customer.
On the road payments for services and repair Customer will have to advance all regular repairs and maintenance cost to the repair and
service stations, while on the road. Exceptionally large repaircosts will be refunded by the supplier within a few days to customers credit card if that is possible. All other repair and service cost will be refunded AFTER return of vehicle. Refunds are ONLY paid through our main office. Refunds for returning on other stations might be delayed from 2-3 weeks.
Refunds for repairs, or not scheduled service over the amount of 100.-- needs to be authorizes by The Supplier before work is done or refund payment might not be acknowledged. Unnecessary repairs that does not solve the problem will not be refunded! While the customer is in possession of our vehicle, customer is fully responsible to make sure that the correct repairs and services are performed. Damages done to vehicle from repair shops with poor craftsmanship are the responsibility of the customer.
Vacation interruption, 5 working days or less will be the responsibility of customer. If caused by breakdown (drivetrain only) starting the 6th working days and longer will be refunded by the supplier to max. daily NET rental rate incl. tax. (CDR and extra services are not refundable).
Refunds are not paid while waiting for NON drivetrain repairs. If the breakdown happens on a working day before 12:00 noon, it will be calculated as full working day. If after repaired unit is ready after 12:00 noon, this day will be calculated as full working day.
Towing/Roadside assistance:Towing will not be provided by The Supplier. The supplier does however strongly recommend the membership with AAA/CAA (around 130 US$). The supplier will be able to apply on your behalf beforehand and have it charged directly to your creditcard. Membership offers 24 hours towing and other services like locked in key, running out of gas etc. It will also offer 10% rebate on a lot of RV Parks and Hotels in the USA and Canada.
Refunds
Any refunds due back to customer will be done after unit is returned. In our Grayland (SEA) station it is usually done at time of return if possible. At all other stations it will not be done at return time. All paperwork will be mailed to our main station (SEA) and refund will be handled directly from there and wired to customers bank account of to their creditcard account as per customers wish. There might be a timeframe of 2-3 weeks for these refunds.
Restrictions
Pets are allowed after special authorization from The Supplier and a deposit is paid (amount depends on type of pet and vehicle and can range anywhere from US$ 100-500.--) Refund of pet deposit will be made after unit is thoroughly checked. It will not be paid at time of vehicle return.
Smoking is absolutely not allowed inside the vehicle. We reserve the right to charge any cleaning fee necessary for smoke damage or just smoke smell.
Death Valley is allowed only by prior authorization. Heat related damages will not be covered by any warranty and customer will be fully responsible for such breakdown, not matter what type of contract, even if customer has authorization for driving in death valley.
Mexico is only allowed with prior authorization for buy with buyback contracts or for rentals and leases with deposit paid in the amount of the value of the vehicle. Customer will be fully responsible for the vehicle and does need to buy mexican insurance at the border.
Northwest Territories and Yukon except Highway 1 is only allowed with prior authorization. For buy with buyback contracts and for rentals and leases a damage deposit will have to be paid in advance. Customer will be fully responsible for the vehicle. (suspension, tires, brake wear will be responsibility of customer an all contracts)
Alaska north of Fairbanks is not allowed. Other unpaved roads must be prior authorized and a damage deposit might have to be paid for rental and lease contracts.
Canada highways that are not paved, are in poor condition or are paved with rough surface, will limit your warranty (suspension, tires, brake wear will be responsibility of customer an all contracts)
Disregarding any of the restrictions will void all warranty and all insurance coverages !
Early returns
No refund for early returns or late pick ups.
Return of vehicle
Vehicle has to be returned in same condition as received or charges might apply. The interior has to be perfectly clean the same way as received. (except floors which just has to be wiped out). The exterior can be returned with regular street dust. All Fuel tanks need to be brought back full (gasoline and propane). Sewer and Graywatertanks must be returned emtpy, or charges will apply.
Parking and traffic violations
All official tickets, parking, moving or toll bridges etc. need to be paid right away. If not possible, let the supplier know right away and the supplier will organize payment for you. If you do not act on such traffic violations it will double its amount. The supplier reserve the right do charge customers credit card for any late arriving traffic violations that are caused while under contract plus an additional 100.-- administrative fee. (no exemptions)
Payments
A non-refundable booking deposit equivalent to approx 20% of the total booking value will be taken from your nominated credit card upon confirmation. The balance is is due 30 prior to pick up of vehicle. Your credit card can be used for local charges (mileage etc.) The Supplier reserves every right to cancel any reservation if payment has not arrived when due.
Deposit at time of pick up can be made by creditcard. An authorization sheet will have to be filled out and signed (on some contract we might have this authorization sheet filled out in advance. We also accept cash or traveler checks.
Cancellation policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Your booking Deposit - for cancellations made 33 days or more before pick up time.
50% of total invoice for cancellation 32 to 18 days before pick up time.
75% of total invoice for cancellation 17 days to 7 days before pick up time.
100% of total invoice for cancellation 6 days or less before pick up time.
All prepaid extras will be added to the cancellation fee.
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Opening Hours
Regular opening hours
Monday to Friday 0900h to 1700h
Saturday 0900h to 1200h
Different times can be arranged as per an advance agreement
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only, charges might apply))
In May: Memorial day weekend Friday to Monday
July 2-5 Independence Day
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2
Substitution
If for any reasons beyond our control, the booked vehicle is not available, we reserve the right to substitute a higher rate vehicle at no additional cost. Should a lower rated vehicle be substituted, our liability is limited to the refund of the difference in the daily rate of the two vehicles.
Price changes
We do reserve the right to change the price anytime for any reason we feel is necessary with no advance notice. (reservations with down payment made will be price guaranteed)
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Energi Campers West Coast Insurance
Insurances/deductibles
Rental and Leases carry liability insurance with statutory limits directly to the customer and indirectly up to 1 MIO US$ through The Supplier. Collision Damage Reduction can be purchased through CDR Coverages which will reduce your risk down to deductibles. In any case of liability or collision the customer is responsible for the first 800.-- US$. If customer is under 25 years of age the responsibility is 1500.-- US$. Theft deductible is 2000.-- US$. For any accident or theft there would be a need of a police report or coverages will not apply. For theft coverage, customer must be in possession of the key and later research must proof that vehicle was properly locked, or customer will be responsible for full value of vehicle.
Exemption of coverage: Unlimited responsibility for damages caused to roof or roof items by striking overhead objects, damages by backing up, parking damages, damages that occur inside RV parks, off road, parking lots, service stations etc. and damages caused by negligence or while violating the rental agreement. All Interior damages are also not covered. Damages caused to tires, wheels or the undercarriages by driving over curbs, into nails or any obstructions.
Buy with buyback: Deductible is the buyback amount.
Accidents
The customer must obtain a police report (or at least a police report number to order the finished report) and a business card from the officer on the scene. The Supplier must be contacted the next business day by phone and customer must write separate report and send to The Supplier. (it is always helpful to make pictures). Customer must supply The Supplier with name address, tel number, driver license number and vehicle make, model and license plate from the driver of the other vehicle. Customer is not allowed to admit any guilt, not to the other driver nor to the police officer on the scene. The insurance carriers will eventually determine the fault of any drivers.
Breakdowns
On rental contracts The Supplier will be financially responsible for breakdowns to drive train. Breakdowns on other parts or the living area might or might not be repaired on the road at the supplier's discretion. If not repaired, customer will not be held responsible. Regular maintenance service will have to be performed to The Supplier’s satisfaction and will be refunded. Damages caused by disregarding the supplierʼs maintenance services will be charged to customer.
On lease contracts The Supplier will provide 30 days warranty or 3000 miles (whatever occurs first) on the drive train. All other breakdowns or after the warranty period will be the full responsibility of the customer. Regular maintenance service will have to be performed to The Supplier’s satisfaction and will be the responsibility of the customer. Missing maintenance services will be charged to customer.
On buy with buyback contracts The Supplier will provide 30 days warranty or 2000 miles (whatever occurs first) on the drive train. All other breakdowns or after the warranty period will be the full responsibility of the customer. Regular maintenance service will have to be performed to The Supplier’s satisfaction and will be the responsibility of the customer. Missing maintenance services will be charged to customer.
On the road payments for services and repair Customer will have to advance all regular repairs and maintenance cost to the repair and
service stations, while on the road. Exceptionally large repaircosts will be refunded by the supplier within a few days to customers credit card if that is possible. All other repair and service cost will be refunded AFTER return of vehicle. Refunds are ONLY paid through our main office. Refunds for returning on other stations might be delayed from 2-3 weeks.
Refunds for repairs, or not scheduled service over the amount of 100.-- needs to be authorizes by The Supplier before work is done or refund payment might not be acknowledged. Unnecessary repairs that does not solve the problem will not be refunded! While the customer is in possession of our vehicle, customer is fully responsible to make sure that the correct repairs and services are performed. Damages done to vehicle from repair shops with poor craftsmanship are the responsibility of the customer.
Vacation interruption, 5 working days or less will be the responsibility of customer. If caused by breakdown (drivetrain only) starting the 6th working days and longer will be refunded by the supplier to max. daily NET rental rate incl. tax. (CDR and extra services are not refundable).
Refunds are not paid while waiting for NON drivetrain repairs. If the breakdown happens on a working day before 12:00 noon, it will be calculated as full working day. If after repaired unit is ready after 12:00 noon, this day will be calculated as full working day.
Towing/Roadside assistance: Towing will not be provided by The Supplier. The supplier does however strongly recommend the membership with AAA/CAA (around 130 US$). The supplier will be able to apply on your behalf beforehand and have it charged directly to your creditcard. Membership offers 24 hours towing and other services like locked in key, running out of gas etc. It will also offer 10% rebate on a lot of RV Parks and Hotels in the USA and Canada.
Refunds
Any refunds due back to customer will be done after unit is returned. In our Grayland (SEA) station it is usually done at time of return if possible. At all other stations it will not be done at return time. All paperwork will be mailed to our main station (SEA) and refund will be handled directly from there and wired to customers bank account of to their creditcard account as per customers wish. There might be a timeframe of 2-3 weeks for these refunds.
Los Angeles depot Los Angeles is a serviced non depot location. LAX(Los Angeles)
Pick Up time early afternoon and Drop Off time 0900-1100 am.
Shuttle to Airport Area leaves 1100 -1200 am.
Office open regular daytime hours Monday to Friday and 0900-1200 Saturday.
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 New York depot New York is a serviced non depot location.
NYC (New York), this station for special requests only
Meeting procedures will be discussed individually with each customer beforehand.
Special holidays and black out dates when offices or are closed
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 San Francisco depot San Francisco is a serviced non depot location.
SFO (San Francisco)
We have no station in SFO and usually meet customer at a motel in the Hayward area of our choosing with good connection to downtown or airport San Francisco. Meeting procedures will be discussed individually with each customer beforehand.
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 Seattle depot Address: 2959 State Route 105
, Grayland
, WA
, US
Pick up and Drop off
PU and DO around noontime with some flexibility at this location and available 6 days a week. Station is located in a campground in Grayland with transfers to and from Seattle airport (transfer time about 2.5 hours) Cost for transfers are US$ 120.-- if you are using our shuttle service. Public transportation is possible very low priced.
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 Vancouver depot Vancouver is a serviced non depot location.
YVR (Vancouver BC)
We have no station in YVR and usually meet customer at a motel to our choosing in Vancouver Metrotown. Meeting procedures will be discussed individually with each customer beforehand.
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 Vancouver depot Vancouver is a serviced non depot location.
YVR (Vancouver BC)
We have no station in YVR and usually meet customer at a motel to our choosing in Vancouver Metrotown. Meeting procedures will be discussed individually with each customer beforehand.
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 Vancouver depot Vancouver is a serviced non depot location.
YVR (Vancouver BC)
We have no station in YVR and usually meet customer at a motel to our choosing in Vancouver Metrotown. Meeting procedures will be discussed individually with each customer beforehand.
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 Vancouver depot Vancouver is a serviced non depot location.
YVR (Vancouver BC)
We have no station in YVR and usually meet customer at a motel to our choosing in Vancouver Metrotown. Meeting procedures will be discussed individually with each customer beforehand.
Special holidays and black out dates when offices or are closed
Sundays (SEA Sunday per request only)
In May: Memorial day weekend Friday to Monday
July 2-5
In September: Labor day Friday to Monday
In November: Thanksgiving day
December 23 to 26
December 30 to January 2 |
